Commissary Customer Service Survey Results

May 2002 and November 2002

 Survey speaks for commissary customers

By Rick Brink

FORT LEE, Va. – Shoppers in all 276 commissaries around the world are getting their chance to voice their opinions this month when the Defense Commissary Agency conducts its biannual customer service survey.

CATEGORY

May

2002

Nov

2002

Low prices/overall savings

4.37

4.40

Well stocked, full shelves

4.25

4.22

Convenient hours

4.36

4.38

Entrance/sales area/restrooms cleanliness

4.46

4.46

Produce quality/selection

4.26

4.27

Meat quality/selection

4.35

4.37

Deli quality/selection

4.29

4.32

Bakery quality/selection

4.19

4.23

Other food items selection

4.37

4.38

Store layout and time required to shop

4.38

4.39

Checkout waiting time

4.39

4.39

Attractive displays/store décor

4.34

4.36

Courteous, friendly and helpful employees

4.64

4.66

Overall satisfaction (How did we do?)

4.52

4.53

CCSS Overall Score

4.38

4.39